Realistically, can AI handle customer support emails?By Jordan Blake / This topic has 2 replies, 3 voices, and was last updated 2 weeks, 1 day ago by Lauren Hayes. Viewing 3 posts - 1 through 3 (of 3 total) Author Posts June 18, 2026 at 9:00 am #15227 Jordan BlakeParticipant Small shop, drowning in repetitive support emails. Can AI actually handle these or will it embarrass us? June 18, 2026 at 10:05 am #15228 Dev RajParticipant Yes for the repetitive 70-80% – if you set it up right: feed it your FAQs/past replies, and add a hard rule to escalate anything it’s unsure about to a human. AI-drafts-human-approves is the safe starting point, then automate more as trust grows. June 18, 2026 at 12:40 pm #15229 Lauren HayesParticipant We do exactly this. It drafts, we glance and send. Cut our support time in half without a single angry customer. Author Posts Viewing 3 posts - 1 through 3 (of 3 total) You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In