Realistically, can AI handle customer support emails?

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  • #15227
    Jordan Blake
    Participant

    Small shop, drowning in repetitive support emails. Can AI actually handle these or will it embarrass us?

    #15228
    Dev Raj
    Participant

    Yes for the repetitive 70-80% – if you set it up right: feed it your FAQs/past replies, and add a hard rule to escalate anything it’s unsure about to a human. AI-drafts-human-approves is the safe starting point, then automate more as trust grows.

    #15229
    Lauren Hayes
    Participant

    We do exactly this. It drafts, we glance and send. Cut our support time in half without a single angry customer.

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