Notion + Fathom AI Churn-Risk Radar 2026: CS Recipe
Build a notion fathom churn risk automation that flags at-risk accounts from call transcripts, not just usage data, so CS teams catch silent churn signals...
Chapter 1: Why Churn Hides in Your Call Recordings Every customer success team has a version of the same story. The health score was green. Logins were steady. The QBR deck said "expansion candidate." Then, eleven days before renewal, procurement forwards a non-renewal notice and nobody on your team saw it coming. That story is not a data problem in the sense most people mean. You had data. You had a dashboard full of it. The problem is that you were measuring the wrong layer of reality. Usage telemetry tells you what happened inside your product. Churn decisions happen outside...