Relay.app + Claude Review Mining Workflow 2026: Trustpilot to Roadmap
Build an AI customer review analysis workflow with Relay.app and Claude that mines Trustpilot reviews and turns complaints into roadmap and revenue wins.
Chapter 1: Why Customer Reviews Are Your Most Underused Product and Revenue Signal in 2026 Most business owners treat customer reviews as a scoreboard. The star rating goes up and you feel good. It goes down and you feel bad. Someone replies to the angry ones, and the rest pile up unread on Trustpilot, Google, G2, or an app store. That wastes one of the most useful data sources your business has. Reviews are unprompted, specific, and written by people who paid you money. Nobody set the questions and nobody is steering the answers. Customers describe in their own words...