Using AI for customer support — chatbot recommendations?

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  • #15097
    Maria Gomez
    Participant

    Want to add an AI chatbot to handle common customer questions on our site. What are people using that isn’t super expensive or hard to set up?

    #15098
    Ahmed Zaki
    Participant

    Look at tools that let you feed your FAQ/docs and deploy a widget — several no-code options do this now. Key tip: give it a clear ‘if unsure, hand off to a human’ rule so it never makes up policy.

    #15099
    Dev Raj
    Participant

    And seed it with your real past support emails — the answers get much more on-brand.

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