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Yeah, prompting is covered well with real examples you can copy and adapt. The trick they drill is giving context + role + a clear goal — once that habit sticks, your results jump. Practice on your own tasks alongside the lessons.
Yes for the repetitive 70-80% – if you set it up right: feed it your FAQs/past replies, and add a hard rule to escalate anything it’s unsure about to a human. AI-drafts-human-approves is the safe starting point, then automate more as trust grows.
Feed it a swipe of your brand voice and ask for 3 variations with different hooks. Then you pick and tweak. Way faster than starting blank.
Rule of thumb: don’t paste anything you wouldn’t email to a stranger. Check the tool’s data settings (many let you turn off training on your chats). For sensitive stuff, strip identifying details or use a local model. Keep a human check on anything important.
Most major assistants let you upload a PDF and ask for a structured summary now – free tiers included, within limits. Ask for ‘a bullet summary + key numbers + action items’ and verify the numbers. Works great for reports.
Agreed. I’d add: try the free versions of Claude and Gemini too before paying for anything. They each feel a little different and it’s free to find your favorite.